PRIVACY POLICY

Last updated: August 27, 2026

1. Introduction

TUXDI is committed to protecting the privacy and personal data of individuals who use our websites, applications, digital solutions, messaging systems, chatbots, and other technological services.

This Privacy Policy explains what information we may collect, how we use it, with whom we may share it, how long we may retain it, and what rights users have regarding their data.

This Policy applies to services provided by TUXDI, including our website, applications, and solutions developed or managed by TUXDI that use third-party communication channels, including WhatsApp and other services provided by Meta Platforms.

2. Information We May Collect

Depending on the service used and how the user interacts with us or with a solution operated using our technology, we may process:

Phone number.

Profile information available through the channel used.

3. Messaging Services and WhatsApp

Some solutions developed or operated by TUXDI enable communication through the WhatsApp Business Platform.

When a person initiates a conversation through WhatsApp, we may receive and process information necessary to manage that interaction, including:

WhatsApp is a service provided by Meta Platforms, and use of that service is also subject to the applicable policies and terms of Meta and WhatsApp

TUXDI does not control Meta Platforms' independent privacy practices.

4. Chatbots and Automated Systems

Some of our services may use chatbots, artificial intelligence, automation, or other computer systems to process inquiries and generate responses.

These systems may use content provided by the user to interpret their request, retrieve information related to the service, and generate a response.

When TUXDI develops or operates a solution for another organization, such as a company, clinic, institution, or other client, TUXDI may act as a technology provider and process information according to the instructions and purposes defined by that organization.

In such cases, the organization providing the service to the user may be responsible for the processing of personal data related to its activities, while TUXDI may act as a service provider or data processor, as applicable.

5. Sensitive Information

We ask users not to provide sensitive information that is not necessary to manage their inquiry.

In certain services provided for organizations operating in regulated sectors, including healthcare institutions, users may voluntarily provide information related to their request.

When TUXDI acts solely as a technology provider, the processing of such information will be carried out in accordance with the instructions of the organization responsible for the service and the applicable technical and organizational measures.

6. Purposes of Processing

We may use information to:

7. Service Providers and Third Parties

To provide our services, we may use technology providers that process information on our behalf or that are necessary to provide certain functionalities.

These providers may include services for:

When our services use the WhatsApp Business Platform, certain information will be processed by Meta Platforms and its service providers in accordance with their own terms and policies.

TUXDI seeks to work with providers that offer reasonable security and data protection measures.

8. International Data Transfers

Due to the nature of the technological services we use, certain data may be processed or stored in countries other than the user's country of residence.

Where applicable, we will take reasonable measures to ensure that such transfers are carried out in accordance with applicable laws and regulations.

9. Data Retention

We will retain personal data only for as long as necessary to:

When data is no longer necessary, it may be deleted, anonymized, or retained only when there is a legal obligation requiring us to do so.

10. Security

TUXDI implements reasonable technical and organizational measures designed to protect information against unauthorized access, loss, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can guarantee absolute security.

11. User Rights

Depending on applicable law, users may request:

When TUXDI processes information exclusively on behalf of one of our clients, we may refer the request to the appropriate organization responsible for the processing.

12. Data Deletion

Users may request the deletion of personal data associated with TUXDI services.

Instructions for submitting a request are available on our Data Deletion page.

Users may also contact TUXDI through the contact channels published on our website.

We may request reasonable information to verify the identity of the requester before processing a request.

13. Children

Our services are not intentionally designed to collect personal data from children without the appropriate involvement or authorization when required by applicable law.

When our systems are used by organizations that provide services to children, such organization will be responsible for determining the legal bases and authorizations required for the corresponding processing activities.

14. Changes to This Policy

We may modify this Privacy Policy to reflect legal, technological, operational, or service-related changes.

The current version will always be publicly available and will indicate the date of its latest update.

15. Contact

For inquiries regarding privacy, data protection, or the exercise of user rights, you may contact TUXDI using the contact information published on our website:

TUXDI

Website: tuxdi.com

Email: [email protected]